Warranty Policy


  1. There are statutory liability claims for defects.
  2. The customer is requested to check the article for completeness and obvious defects immediately after delivery and to notify us of any complaints as soon as possible. If the customer does not do this, this does not affect his statutory warranty rights.
  3. Only our information and the product description by the manufacturer are considered as quality of the article, but not other advertising, public promotions and manufacturer’s statements.
  4. The warranty period is one year from delivery of the goods.
  5. If the customer refuses the seller delivery for a reason other than a significant defect which seriously limits the use or makes it impossible, even though the seller has declared his willingness to do so, the customer is in default of acceptance. Acceptance of delivery cannot be refused due to insignificant defects.
  6. The warranty does not cover defects due to improper operation, modified system components contrary to the contractual basis, use of unsuitable organizational means, use in a hardware or software environment that does not comply with the requirements specified in the certificate of licence, unusual operating conditions or system interventions attributable to the customer or a third party.
  7. If a delivery is defective, the seller has the option of eliminating the defect (rectification) or delivering a defect-free item (replacement delivery). In the latter case, the customer is obliged to return the defective goods at the seller’s request, in accordance with the statutory provisions.

Grant of rights in a contract for the supply of software
Clause 4.8 applies only to contracts for the purchase of software pursuant to clause 2.2.
With full payment of the purchase price, the customer receives a non-exclusive and unlimited right to use the goods to the extent permitted by the contract. The goods can only be used simultaneously by a maximum number of natural persons corresponding to the goods purchased by the customer. Permitted use includes installing the software, loading it into main memory, and the customer’s intended use. In no event shall the customer have the right to rent or sublicense the purchased goods, to reproduce them publicly or to make them accessible by cable or wireless, or to make them available to third parties for a fee or free of charge.
The customer has the right to create a backup copy of the software if this is necessary to ensure future use.